Client Account Manager Job Description

Location: Ormond Beach Facility - Onsite

Overview:

The Client Account Manager position will establish trust and build deep relationships at multiple levels within our key accounts. This role is essential for gaining a comprehensive understanding of our customers' business strategies and needs. The Client Account Manager will focus on identifying how we can meet current demands and determining any additional capabilities or services required to maintain our position as a key supplier.

Collaboration will occur closely with our sales, marketing, and customer service teams under the guidance of the VP of Sales and Marketing to align with our overall sales strategy. Additionally, this position will work with operations, quality, engineering and other internal departments to support account projects.

Key Responsibilities:

1. Cultivate and enhance strong client relationships by understanding their business strategies, needs, and challenges.

2. Ensure clients remain fully informed about all Command service offerings, expanded capabilities, and relevant company news.

3. Represent the company professionally at corporate events, customer meetings, supplier interactions, and industry trade shows.

4. Engage regularly with clients through in-person meetings, weekly calls, and email communications to foster trust and transparency.

5. Develop multi-level relationships with decision-makers to ensure client retention and stability.

6. Collaborate with clients and internal teams to ensure a thorough understanding of customer needs, proactively addressing and escalating issues as necessary.

7. Solicit purchase orders from established customers in support of the annual revenue forecast, ensuring orders are received in accordance with SLT (Standard Lead Time) guidelines to meet expected ship dates.

8. Communicate Command's standard lead times, purchase order policies, and other related details for each designated client along with other pertinent account specific information.

9. Monitor client satisfaction levels and conduct follow-ups regularly.

10. Work with clients to provide accurate demand forecasts on a monthly basis or as needed; these forecasts will be utilized in our internal SIOP (Sales, Inventory, and Operations Planning) process.

11. Act as a strategic advisor, guiding clients on how we can best satisfy their needs now and in the future.

12. Document all communications and data in the CRM system on a daily basis.

13. Assist with various operational tasks to ensure smooth business operations.

14. Participate in meetings to discuss client issues, secure approvals, and stay informed about new projects, purchase orders, and continuous improvement initiatives.

Qualifications:

• Bachelor’s degree preferred, along with experience in sales and/or customer service.

• Strong ability to prioritize tasks, work independently, and achieve project goals.

• Excellent listening and communication skills, both qualitative and quantitative.

• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

• Valid driver’s license and passport required.

Working Conditions:

• Expect some level of travel to customers as necessary to support client objectives, as well as international travel to Command's Nicaragua facility during customer visits.

• Flexibility to work beyond normal hours when necessary for sales dinners, trade shows, and meetings.