Effective Date: 2025 | Last Updated: March 2026
Command Medical Products, Inc. (“Command Medical,” “we,” “us,” or “our”) is committed to protecting the privacy and security of the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at commandmedical.com (the “Site”), contact us, or engage with us through other channels including email, telephone, and SMS text messaging.
By using our Site, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
1.1 Information You Provide Directly
- Name, company name, job title
- Email address, mailing address, and telephone/fax number
- Messages and inquiries submitted through contact forms or email
- Information submitted through site registrations or surveys
- SMS/text message opt-in consent and related communication preferences
1.2 Information Collected Automatically
- Domain name and, where technically available, email address of visitors
- IP address and browser type
- Pages visited, time spent on pages, and clickstream data
- Referring URLs and exit pages
- Cookie and session data (see Section 5 below)
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to inquiries and provide requested information about our products and services
- To improve the content, functionality, and layout of our Site
- To customize your experience on our Site
- To send you updates, newsletters, or marketing communications (where you have opted in)
- To send transactional or service-related SMS/text messages (where you have provided consent)
- To send marketing SMS/text messages (where you have provided explicit written consent)
- To process job applications submitted through our Site or via email
- For internal analytics and review purposes
- To comply with applicable legal obligations
3. SMS and Text Message Communications
Command Medical may offer the option to receive communications via SMS/text message. The following terms apply to all SMS communications:
3.1 Consent
By opting in to receive SMS messages from Command Medical, you expressly consent to receive text messages at the mobile number you provide. Your consent is not a condition of purchasing any product or service. Message and data rates may apply.
3.2 Types of SMS Messages
- Transactional messages: order updates, appointment confirmations, or service notifications
- Marketing messages: promotions, company news, product updates, and event invitations (with explicit prior written consent only)
3.3 Frequency
Message frequency will vary. We will not send excessive or unreasonable volumes of messages.
3.4 Opting Out
You may opt out of SMS communications at any time by replying STOP to any message you receive from us. After opting out, you will receive a single confirmation message and no further SMS messages will be sent. To re-subscribe, reply START or contact us at sales@commandmedical.com.
3.5 Help
For assistance with SMS communications, reply HELP to any message or contact us at sales@commandmedical.com.
3.6 Third-Party Carriers
Command Medical is not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your mobile carrier. Carriers are not liable for delayed or undelivered messages.
4. Information Sharing and Disclosure
We do not sell your personal information to third parties. We may share your information in the following limited circumstances:
- Business partners: We may share information with select business partners to fulfill services or deliver information you have requested. We will notify you clearly before any such sharing occurs and provide an opt-out opportunity.
- Service providers: We may engage third-party vendors who act on our behalf (e.g., email delivery, SMS platforms, hosting). These providers are contractually obligated to protect your information and use it only to perform services for us.
- Legal requirements: We may disclose information when required by law, subpoena, court order, or to protect the rights and safety of Command Medical, its employees, or the public.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.
If our information-sharing practices change in the future, we will update this Privacy Policy and provide clear notice before the changes take effect. Any new uses of data collected prior to a policy change will not apply retroactively — new practices will apply only to data collected from the date of the change forward.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Site. Specifically, cookies may be used to:
- Store your preferences and settings
- Record session information (including shopping cart contents, if applicable)
- Track which pages and content you access
- Alert you to new content or features of potential interest upon return visits
- Record past site activity to improve personalization
- Limit repetition of banner advertisements
- Customize content based on your browser type or other technical attributes
You may control cookie settings through your browser preferences. Disabling cookies may limit the functionality of certain Site features.
6. Ad Servers and Third-Party Advertising
We may work with third-party advertising companies that place ads on our Site. As a result of your visit, these ad servers may collect technical information such as your domain type, IP address, and clickstream behavior. This information is collected under those companies’ own privacy policies, which we encourage you to review.
7. Data Retention
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Information collected solely for internal review purposes is discarded after that review is complete.
8. Security
Command Medical maintains appropriate physical, administrative, and technical safeguards designed to protect personal information from unauthorized access, loss, misuse, or alteration. While we take reasonable precautions, no data transmission over the internet can be guaranteed as 100% secure.
9. Your Communication Preferences
You have the right to manage how we contact you:
- To unsubscribe from email communications, send a request to sales@commandmedical.com.
- To unsubscribe from postal mail, send your name and address to sales@commandmedical.com.
- To opt out of phone contact, send your name and phone number to sales@commandmedical.com.
- To opt out of SMS messages, reply STOP to any message or contact sales@commandmedical.com.
We will honor all opt-out requests promptly and ensure your information is removed from the applicable distribution lists.
10. Access to Your Information
Upon request, we will provide you with a description of the personal information we maintain about you. To make such a request, contact us at sales@commandmedical.com.
11. Children’s Privacy
Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
12. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. If our information practices change, we will post the updated policy to our Site with a clear notice. For material changes, we may provide additional notice by email or other means. Changes to data use practices will apply only to data collected after the effective date of the revised policy.
We encourage you to review this page periodically for the most current information.
13. Contact Us
If you have questions about this Privacy Policy, your personal information, or wish to submit an opt-out request, please contact us:
Command Medical Products, Inc.
15 Signal Ave, Ormond Beach, FL 32174
Phone: 386-672-8116
Email: sales@commandmedical.com
Website: commandmedical.com
If you believe this website is not following its stated privacy policy, you may contact us at the information above or submit a complaint to the appropriate regulatory authority.